First Edition interest list · No payment required
Moon & Lantern is operated by Accolade Imaging Inc.
Joining the Moon & Lantern priority list is free. It does not place an order, collect payment, reserve inventory, or create an obligation to purchase. Because no payment is collected when you join, there is nothing to cancel or refund.
If the product moves forward, we will provide final product details, price, timing, shipping information, and purchase terms before you decide whether to place a separate order.
You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, in the condition in which it was received, and in its original packaging. Proof of purchase is required.
To start a return, contact info@moonandlantern.ca before sending the item. Approved returns may be sent to:
Accolade Imaging Inc.
Attn: Moon & Lantern Returns
Unit 9316, 9580 Yonge Street
Richmond Hill, Ontario L4C 1V6
Canada
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked service because we cannot issue a refund for a return we do not receive.
Please inspect your order when it arrives. Contact us as soon as possible, ideally within 7 days of delivery, if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can arrange a replacement, repair, or refund as appropriate. We will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.
Personalized, signed, or otherwise customized items cannot be returned for change of mind. This does not limit your rights if an item is damaged, defective, incorrect, or otherwise covered by mandatory consumer protection law. Gift cards are not returnable.
We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error or required by law.
If more than 15 business days have passed after we approved your refund, contact info@moonandlantern.ca or call 647-335-2143.
Nothing in this policy limits any non-waivable rights available under applicable consumer protection law.
