Limited First Edition · Reserve today for C$10

Shipping policy

Moon & Lantern is operated by Accolade Imaging Inc.

Where we ship

We ship only to destinations made available during checkout. If your destination cannot be selected at checkout, contact info@moonandlantern.ca before placing an order.

Reservations and shipping charges

A C$10 reservation does not include shipping and does not itself result in a shipment. If production proceeds, available shipping methods and charges will be disclosed before you authorize the remaining product balance. We will not automatically charge shipping or the remaining balance.

Production and estimated timing

Moon & Lantern Collector Box No. 001 is currently planned to ship in early December 2026. This is an estimate, not a guarantee. Production schedules can change. If there is a material delay, we will contact customers using the email address associated with the order and explain the available options.

Once inventory is ready and full payment has been received, in-stock orders are normally processed within 2 to 5 business days. Orders are not processed on weekends or Ontario statutory holidays.

Delivery estimates and tracking

Available delivery services, charges, and carrier estimates are shown at checkout where supported. Carrier transit times begin after the parcel is accepted by the carrier and are estimates only. When tracking is available, we will email the tracking information after shipment.

Delivery may be delayed by carriers, weather, customs, high seasonal volume, address problems, or events outside our reasonable control. We cannot guarantee delivery by a particular date.

Address changes

Please review your shipping address carefully. To request a change, email info@moonandlantern.ca as soon as possible. We cannot guarantee changes after an order has entered fulfilment or been transferred to the carrier. Additional reshipping costs caused by an incorrect address may be charged to the customer where permitted by law.

Customs, duties, and taxes

For shipments outside Canada, the recipient is responsible for import duties, customs fees, brokerage charges, and local taxes unless checkout expressly states otherwise. Customs delays are outside our control.

Lost, damaged, or missing parcels

If tracking shows no movement for an unusual period, a parcel appears lost, or an order arrives damaged or incomplete, contact us promptly with your order number. For damage, include photographs of the item and packaging. We will work with the carrier and provide a replacement, repair, or refund where appropriate under our Return and Refund Policy and applicable law.

Contact

Email: info@moonandlantern.ca
Phone: 647-335-2143